Green Lake County Sheriff's Office Urges Education for 9-1-1

FOR IMMEDIATE RELEASE: April 2012
CONTACT: Sheriff Mark Podoll

Green Lake County Sheriff's Office Urges Education for 9-1-1

Everyone knows that 9-1-1 is a universal number that should be called in the event of an emergency...or do they? 9-1-1 Centers all over the United States have encountered hurdles when it comes to 9-1-1 and its uses. That's why Sheriff Podoll is urging all educational organizations, parents, and caregivers to assist with the "9-1-1 Education" during the month of April as part of National 9-1-1 Education Month. "With all the advances in technology, 9-1-1 has become much more complex. What started out as a simple concept has grown into an amazing infrastructure that needs crucial attention."
In 2011, Green Lake County Sheriff's Office received approximately 1,200 9-1-1 calls. Approximately one third or 400 of those calls were inadvertent, mistaken or prank calls into the Communications Center. These types of calls can take valuable resources away from important work.
Children and adults should have a good understanding of 9-1-1 and how it works in their area. Sheriff Podoll says that although 9-1-1 is available throughout the state, there are many different levels of sophistication within the equipment and resources available at each 9-1-1 answering point.

Some general guidelines for 9-1-1 are:
9-1-1 is for police, fire and medical emergencies.
Know the location of the incident. Providing an accurate address is critically important especially when making a wireless 9-1-1 call.
If you call 9-1-1, don't hang up. Don't call 9-1-1 for jokes or prank calls.
When you call 9-1-1, pay attention to the questions that you are being asked.
Stay on the line with the 9-1-1 call taker and answer all questions. The more information they have, the better they are able to help you.
Stay calm and speak clearly.
For further questions or for additional information, contact your local 9-1-1 Center.
Additional information regarding 9-1-1 Education and 9-1-1 resources is available at http://www.nena.org/resource/resmgr/911pubedresources/making_911_all_parts_1.pdf

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